Uses your Genesys Cloud account (SSO if enabled). Everything runs with your own permissions.
Days are Asia/Dubai calendar days (00:00–24:00 GST). Weeks start Monday. Durations hh:mm:ss. Group membership is current, not historical.
Media
Asia/Dubai time (GST). Click a column header to sort · drag its right edge to resize (double-click resets). SL % uses each queue's own service-level target set in Genesys.
⚠ Calls + WhatsApp are combined in one row – handle/talk/wait times mix both channels. Tick Split by media for clean per-channel numbers.
Connecting…
Edit mode: drag a panel to move it · drag the orange corner to resize · click a panel to change its font, size and colours.
Style:
Column widths: drag a column header's right edge.
Queues today since 00:00 (Asia/Dubai) · waiting = right now