Samana Contact Centre
· Genesys Workspace
Aa Appearance
Colour scheme
Follow Windows (light/dark)
Light
Dark
High contrast (dark)
Accent colour
Font
Text size
Text alignment (tables & tiles)
Default (names left, numbers right)
Left
Center
Right
Density
Comfortable
Compact
Reset to default
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Uses your Genesys Cloud account (SSO if enabled). Everything runs with your own permissions.
Date range
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Days
Months
Quarters
Years
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Filter by
Division
Group
Agent
Division
All divisions
Group
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Agents
Run report
⟳ Refresh
By day
Agent daily detail
Hide status columns with no time
Hide agents / days with no activity
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Days are Asia/Dubai calendar days (00:00–24:00 GST). Weeks start Monday. Durations hh:mm:ss. Group membership is current, not historical.
By division
By agent
Division
CRM
Agents (CRM)
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⚙
800 Samana IVR flow (for "IVR calls")
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800SAMANA WhatsApp main flow
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Hide offline agents
Edit mode: drag a panel to move it · drag the orange corner to resize ·
click a panel
to change its font, size and colours.
Style:
Font
Overall size
Column headers / labels
Values
Text
Background
Number
Text alignment
Same as app
Default (names left, numbers right)
Left
Center
Right
Queue waiting – highlight
Highlight text
Column widths: drag a column header's right edge.
Reset widths
Reset panel
Reset all
Done
Queues
today since 00:00 (Asia/Dubai) · waiting = right now
Agents
Available
On Queue
Busy / Meeting / Training
Away / Break / Meal / Idle
Offline
Routing:
Idle
Interacting
Not Responding